The survey received strong participation from across the region, with more than 1,200 client-eligible respondents and over 200 service providers and members of the legal community sharing their input. Their responses are helping FRLS evaluate and strengthen how it delivers legal services, conducts outreach, and sets advocacy priorities for the future.
Key Findings
We Asked:
How can we be more accessible?
We Listened:
Highlands County staff host outreach events in local libraries and Riviera Beach staff engage with small groups and ministries in local churches.
We Asked:
How can we make it easier to access help?
We Listened:
FRLS is developing scheduling systems for callback appointments.
We are piloting a voice agent project to eliminate wait times and increase after-hours access.
We Asked:
Why don’t low-income people seek legal help?
We Listened:
FRLS is expanding media outreach to reach non-English-speaking communities.
Traditional media (radio, newspapers, billboards, and bus wraps) now complement social media outreach.
We Asked:
How can we be more accessible?
We Listened:
FRLS is enhancing its Pro Bono Program to engage more private attorneys, and has launched Pro Bono on Demand, allowing attorneys to volunteer remotely.
