• FRLS Releases Findings from 2025 Civil Legal Needs Assessment Survey

  • Florida Rural Legal Services, Inc. (FRLS) has released the results of its 2025 Civil Legal Needs Assessment Survey, conducted from May 22 through June 25, 2025, to better understand the most pressing civil legal needs of individuals and communities across its 13-county service area.

  • The survey received strong participation from across the region, with more than 1,200 client-eligible respondents and over 200 service providers and members of the legal community sharing their input. Their responses are helping FRLS evaluate and strengthen how it delivers legal services, conducts outreach, and sets advocacy priorities for the future.

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  • Key Findings

    We Asked:

    How can we be more accessible?

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    We Listened:

    Highlands County staff host outreach events in local libraries and Riviera Beach staff engage with small groups and ministries in local churches.

    We Asked:

    How can we make it easier to access help?

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    We Listened:

    FRLS is developing scheduling systems for callback appointments.
    We are piloting a voice agent project to eliminate wait times and increase after-hours access.

    We Asked:

    Why don’t low-income people seek legal help?

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    We Listened:

    FRLS is expanding media outreach to reach non-English-speaking communities.
    Traditional media (radio, newspapers, billboards, and bus wraps) now complement social media outreach.

    We Asked:

    How can we be more accessible?

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    We Listened:

    FRLS is enhancing its Pro Bono Program to engage more private attorneys, and has launched Pro Bono on Demand, allowing attorneys to volunteer remotely.
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  • “FRLS is committed to improving the services it provides to our clients.The survey results give us valuable information that will help us direct our resources appropriately. I am very grateful to all those who took the time to respond."

    Leticia Medina-Richman, Esq.

    FRLS Executive Director