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FRLS Releases Findings from 2025 Civil Legal Needs Assessment Survey
Florida Rural Legal Services, Inc. (FRLS) has released the results of its 2025 Civil Legal Needs Assessment Survey, conducted from May 22 through June 25, 2025, to better understand the most pressing civil legal needs of individuals and communities across its 13-county service area.
The survey received strong participation from across the region, with more than 1,200 client-eligible respondents and over 200 service providers and members of the legal community sharing their input. Their responses are helping FRLS evaluate and strengthen how it delivers legal services, conducts outreach, and sets advocacy priorities for the future.



Key Findings
We Asked:
How can we be more accessible?

We Listened:
Highlands County staff host outreach events in local libraries and Riviera Beach staff engage with small groups and ministries in local churches.
We Asked:
How can we make it easier to access help?

We Listened:
FRLS is developing scheduling systems for callback appointments.
We are piloting a voice agent project to eliminate wait times and increase after-hours access.
We Asked:
Why don’t low-income people seek legal help?

We Listened:
FRLS is expanding media outreach to reach non-English-speaking communities.
Traditional media (radio, newspapers, billboards, and bus wraps) now complement social media outreach.
We Asked:
How can we be more accessible?

We Listened:
FRLS is enhancing its Pro Bono Program to engage more private attorneys, and has launched Pro Bono on Demand, allowing attorneys to volunteer remotely.
“FRLS is committed to improving the services it provides to our clients.The survey results give us valuable information that will help us direct our resources appropriately. I am very grateful to all those who took the time to respond."
Leticia Medina-Richman, Esq.
FRLS Executive Director

The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only.
Sponsor Recognition Disclaimer
Florida Rural Legal Services, Inc. (FRLS) is a 501(c)(3) tax-exempt nonprofit organization. We gratefully acknowledge the generous support of our sponsors and partners. In accordance with IRS regulations and Florida Statute 496.411, all sponsor recognition provided by FRLS is value-neutral and non-promotional.
Sponsor acknowledgments may include the sponsor’s name, logo, website, contact information, and general location. FRLS does not promote, endorse, or advertise any sponsor’s services or products. No calls to action, qualitative claims, pricing information, or comparative language will be used in any recognition content. This ensures full compliance with charitable solicitation laws and helps protect the integrity of our mission. For questions regarding sponsorship or this policy, please contact the FRLS Marketing & Communications Department at Marketing@FRLS.org .
Service areas: Lee, Polk, Palm Beach, St. Lucie, Martin, Okeechobee, Indian River, Highlands, Hardee, Hendry, Charlotte, Desoto, and Glade Counties.
© 2025










